Remote Server Software – RHUB Appliances

September 20th, 2010 posted by admin No comments »

Getting remote access to PCs, MACs and other computer systems located in geographical areas that are significantly farther from your main area of operations is an excellent proposition that most businesses and enterprises would want at their arsenal. With remote server software delivered through RHUB’s web conferencing appliances, enterprises can now have self-hosted, cost-effective and highly efficient video conferencing, audio conferencing and remote access facilities that would get them ahead in their market.

The technological advances in web conferencing solutions and tools have gone a long way from previous periods where the only online collaboration tools available is a speakerphone or chat services. Now, enterprises not only have the ability to host webinars, netmeetings and online trainings using their RHUB TurboMeeting appliances, but they can also find great use and applications for the built-in remote server software that allows then remote control and access of more than one thousand computers across all operating platforms even if these are located halfway across the globe.

Enterprises can save a great deal with their TurboMeeting appliances as they can do away with the cost-prohibitive recurring monthly costs typical in other web conferencing services. Aside from that, even greater savings from travel expenses can be achieved using the remote server software, allowing efficient online collaboration beyond geographical limitations as well as the option to outsource projects and other business processes to telecommute employees or even subcontractors.

Files, documents and other pertinent corporate materials can be made available for remote or even offshore staff through a secured remote server gateway using the TurboMeeting appliance. Collaborative work and projects can be done from any points across the globe through remote access and real-time web conferencing sessions between members of the team. Aside from that, enterprises can deliver remote support and assistance to their clients without the need of being physically present in the client’s premises – delivering excellent customer service as if the support staffs are there themselves.

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Support Software – RHUB Appliances

September 8th, 2010 posted by admin No comments »

Users can utilize remote support software to remotely control their PC on LAN or over the internet. For an enterprise remote support will help in its effort to build a more customer oriented business. Remote support software and web conferencing tools can enable a company to realize viable means to ramp up their customer support capabilities.

RHUB Communications has stated that they have developed their TurboMeeting Version 4.0 web conferencing and TurboSupport remote support appliances to cater to the growing demand for a fast and an easy to use web conferencing tool.

Some of the key benefits that TurboSupport Collaborative Remote Support appliance from RHUB offers are:

  • Secure remote desktop support for PCs and Macs;
  • Unattended remote support of up to 1,000 PCs;
  • Collaborative multi-tiered tech support;
  • File transfer, recording, remote printing, remote reboot; and
  • Mini web conference, online training.

The TurboMeeting appliance runs on the company’s unique Universal Attendance technology that enables support sessions to be conducted on any platform including Windows, Windows Mobile, Mac, iPhone, Unix and Linux. The web-based meetings enabled by the solution are secure as it runs on the users’ own firewall. TurboMeeting can be used for web conferencing, webinars, remote support and remote access, and participants need not download and install software of any kind.

Remote control, file transfer, chat, mini-meeting, multi-tier collaborative support, and remote reboot are the functionalities that RHUB’s remote support solution offers for users. The solution comes packed with a free audio conferencing service and APIs are available for full customization and quick integration with users’ websites and applications.

According to the company, the remote support appliance also allows users to convert a remote support session into a fully interactive web conferencing session that will help increase the speed of collectively resolving the most difficult issues and conduct real-world case based training for new support staff.

The appliance offers full control to the users and it is a onetime purchase product. There are no monthly fees or IT maintenance fees.

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Simple Guide to Remote Support Software

May 12th, 2010 posted by admin No comments »

The emergence of remote support software is largely based on efforts to build more customer oriented business. In a bid to gain and keep customers more companies are ramping up their customer support capabilities. Remote assistance software and other components of web conferencing solution provide viable means of doing so.

Remote Assistance Software Explained

Today, many companies are forced to use computer technology heavily. It is a matter of being in sync with the rest of the world. Add to this the explosion of devices like smart phones and portable media players and it is easy to see how vital technical support is. A remote desktop windows web connection, another useful feature of web conferencing solution plays a role in remote assistance support.

Remote assistance software allows a company to instantly provide support to clients or employees experiencing technical problems. While a remote assistance can also utilize toll free numbers and emails, a remote desktop connection enhances the process. Features of remote assistance software include:

  • Allowing the technician to remotely access computers to resolve issues
  • A chat feature that enables real time discussion to get to the root of the problem
  • The ability to log and track customer queries

Remote assistance software forms the basis of the hub of the company’s support to customers and employees, both internal and external. Many companies now seek web conferencing solutions from companies like RHUB Communications. Advantages of using remote assistance software and remote access include:

  • Improve response time to complaints and computer issues of clients
  • Allows technicians to use their time effectively
  • Strengthen the company’s image as one that is dedicated to its customers

These solutions are always being upgraded, making the process of providing support even smoother. RHUB Communication’s recent upgrade of its TurboMeeting is one such example. Companies that can benefit from the use of such software include software producers, and PC and smartphone manufacturers. This is by no means an exhaustive list. Many businesses can tread the path to success by using remote assistance software solutions.

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Remote Support Software Helping Business Lower IT Maintenance Cost

March 8th, 2010 posted by admin No comments »

Beyond the buzzwords like remote access and remote support, remote desktop presents an efficient method for establishing and maintaining contact. While few people may stop to think about the human input of this fast growing communications facility, the two go hand in hand. Despite geographical divides once overcome by air travel, web conferencing continues to add a human touch to business communications.

For every bit of computer software, there are probably roughly equal numbers of those who manage its operations effortlessly, and those who don’t. It is comforting to know that with software and hardware issues, help is always close at hand. This is essentially what remote access and remote support are all about.

Remote Desktop Explained

Remote desktop simply refers to the ability to access one or more computers from a different location, often a distant one. XP remote desktop should not be confused with remote control which enables one user to take control of another PC. It basically means that the remote computer is a host on the available network. This allows the user to access files in a manner similar to being in the actual location, albeit at slower speeds.

Remote support provides an outlet for troubleshooting or handling any type of technical issue that may arise. Essential tools for access and support of this type are computers, a modem, and VNC PC software. Advantages of using these features include:

  • Computers can be accessed at anywhere and at any time
  • Technicians can deal with problems without leaving their stations
  • Support can be provided to more than one person at a time
  • It enhances workflow by ensuring that relevant data is always accessible

Remote Access Software vs. Web Conferencing Software

Naturally, tools that improve accessibility have grown in numbers. Nowadays, there are software options made specifically for enabling remote access. Before committing limited funds to one of these however there are certain points to consider including:

  • Teleconferencing software is better value for money, as it can do so much more than provide access to remote PCs
  • Many web conferencing vendors also provide remote access and support as part of their packages

Never Losing the Human Touch

In the same way that some people are reluctant to deal with pre-recorded messages, meeting online can also pose challenges. Simply put, some individuals prefer face-to-face interaction, whether it is a meeting, or getting help with technical problems. For this reason, nothing will make a better impression than adhering to the usual standards of timeliness and efficiency. Even those who are initially reluctant to accept being assisted remotely will respond to a job that is well done. Some companies opt for appliances like RHUB Communication’s 4-in-1 Web Conferencing and Remote Support Appliance. Such devices enable crisp audio, which can help to maintain that personal touch for employees and clients in need of remote support.

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RHUB Web Conferencing & Remote Support Appliance V 4.0

November 17th, 2009 posted by admin No comments »

In today’s global economy the demand for a fast and easy to use Web Conferencing solution has never been greater. As a result, RHUB has responded and developed their TurboMeeting Version 4.0 web conferencing and remote support appliance. Version 4.0 was recently released with some of the most exciting upgrades to date. Some of the upgrades include remote printing, LDAP integration for enterprise models only, video broadcast, and flash-based view-only client with faster and reliable view-only experience with no download of any kind.

Version 4.0 supports 200+ attendees in one meeting room and has improved recording with better reliability as well as smoother fast-forward and reverse. You will find that the speed of your meeting is faster because of improved compression algorithms. File transfer for remote support and remote access will also be faster and easier to do.

TurboMeeting Version 4.0 by RHUB appliance still offers remote support for PC and Mac users and includes an upgrade to view-only function for a Mac presenter. This is the only appliance that offers a patent pending Universal Attendance technology that provides support sessions by using a browser on any platform including Windows, Windows Mobile, Mac, iPhone, Unix and Linux. You can remotely access computers at home or in the office from anywhere, anytime.

Your web-based meetings are still secure because it runs behind your own corporate firewall. In addition, this easy to use on-premise plug and play appliance allows you to truly own and control your web conferencing technology without the need for additional IT resources. You can use TurboMeeting for web conferencing, webinars, remote support and remote access without requiring participants to download and install software.

To learn more about Turbomeeting 4.0 Web Conferencing and Remote Support Appliance, visit RHUB www.rhubcom.com web site.

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Company to Unveil New Technology at Medical Transport Conference

November 11th, 2009 posted by admin No comments »

The exhibit by SkyTrac Systems at the Air Medical Transport Conference is expected to generate a lot of interest this year. The company will unveil its new solutions for helping medical personnel to respond to emergencies. The Air Medical Transport Conference (AMTC) is held annually and explores ways to improve the capabilities of companies involved in patient transport.

One of the main features of the conference is the development of the sector through the creation and understanding of newer technologies. SkyTrac will be exhibiting its flight tracking systems and new hardware for its Satellite Communications (SatCom) system. Flight tracking is vital for medical air transport and improvements help to enhance the standard of patient care.

SkyTrac is a leading supplier of global SatCom systems for the air medical transport sector. Its communication products heavily utilize voice capabilities and rapid data transfer. The company’s new hardware, the NEW ISAT-200 comes with a host of new features which will make it easier to keep track of medical transports. SkyTrac’s systems allow for real time tracking, and medical personal will never be out of touch with crews on the ground.

The company is understandably excited about the opportunity to showcase its new flight tracking and communications solutions. President and CEO Kathleen Wallace was quoted as saying, “SkyTrac is excited to be attending AMTC again this year. We have introduced a great new product to the marketplace and look forward to demonstrating how it meets the needs of Air Medical professionals.”

The success of medical transport depends on quality communication. This means nothing less than fast, crystal clear and flexible solutions. The same is true for achieving success in the modern business age. Luckily real time solutions are provided every day by the host of web conferencing options available.

Many clients seem taken with the virtues of devices like the RHUB web conferencing and remote support appliance. Web conferencing vendors provide both online hosted and hardware options for enhancing a company’s communication capabilities. All of this is done using readily available Internet access.

If there are lessons to be learned from the upcoming SkyTrac exhibit, it is the value of constantly improving communications.  This is something those in the web conferencing industry have embraced. One company in the forefront of web-based communication is RHUB, which has earned them the 2008 Communications Solutions Product of the Year. Their success will have competitors scrambling to come up with answers. For any company, big or small, the field of communications is constantly surging ahead, and so should you.

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Web Conferencing Remote Support Application Helps with Training, Problems, Collaboration

November 3rd, 2009 posted by admin No comments »

RHUB’s Web Conferencing Remote Support application allows for easy access to computers across the room or across town; no need to travel to another location to fix a computer problem or even install new software.

Once an attendee logs into a meeting with their secure meeting ID and password, they click one button and power of their computer is transferred to the meeting presenter or controller. This allows the controller or presenter or IT department to instantly see everything and control the attendee’s desktop.

If there is a problem with an attendee’s computer, the presenter could invite two other colleagues to join him/her in the support meeting so they can collaboratively figure out the problem. Each of them can control the computer, plus this function can also be used to remotely train new support staff in real support problems.

Another way to use this particular RHUB application is as a customer training tool. As a presenter, your screen can be viewed by the attendees and to help your customers understand a certain piece of software, you can pass your keyboard and mouse to them through the Remote Support application allowing them to actually ‘try out’ or ‘practice’ what they are purchasing or going to be using in the future.

Other RHUB Remote Support features include remote reboot in regular or safe mode, remotely log in or log out as a different user and auto-login in after rebooting.

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Federal stimulus package could boost IT jobs and write off capital equipment expenses

October 27th, 2009 posted by admin No comments »

According to a recent article in NetworkWorld http://www.networkworld.com/news/2008/122908-stimulus-could-boost-it-job.html?page=1, IT jobs may be the one safe employment area for 2009 and beyond. Thousands of tech jobs could be created if hundreds of billions of dollars go toward IT as part of President-Elect Obama’s stimulus package.

This exciting opportunity means that your company will need to do more training through cost-effective web conferences, collaboration via web meetings as well as technical support for a mobile workforce. The Economic Stimulus Act of 2008 includes two temporary changes to the tax code that will allow businesses in the United States that purchase new capital equipment to expense a larger portion of it for 2008 only. The proposed federal stimulus money is targeted towards construction companies and engineering firms that will likely need multiple IT skills, including computer-aided design and telecommunications. Companies focused on alternative energy and health care modernization will likely need IT pros who specialize in bioinformatics, information security and software development.

RHUB is ready to collaborate with all of these companies. Since the tax benefit applies to an appliance such as TurboMeeting and not to pay-per-minute hosted options, businesses can own a Web conferencing system at a fraction of the cost of hosted solutions and expense their system at the same time. This makes TurboMeeting an unbeatable value. RHUB offers Web Conference, Remote Support, secure Remote Access Appliance for PC & Mac Users.  Its TurboSupport Collaborative Remote Support Appliance for IT Remote Support and Help Desk applications takes control of your computers with one click-transfer files and a reboot remote computer. Through remote access and monitoring, this safe and cost-effective system provides your company’s IT users with fast and reliable technical support.

What makes RHUB’s on premise appliances a worthwhile investment is that you own it and control it. There are no monthly fees to pay when compared to on-line hosted web conference services. There are no IT maintenance fees. You are guaranteed a 3 to 5 month payback on the appliance giving you a great return on your investment. This on-premise appliance gives you the ultimate security protection – your firewall. RHUB’s appliances are compact and quiet, with a fan-less operation. They work on less than 4.5 watts of power to help keep your office green.

With 90% of employees telecommuting, 40% working at remote locations, 1/3 use laptops for personal computers and with broadband soon to be exploding with the new federal stimulus package, now is the time to plan for future technological growth for your company. Visit RHUB www.rhubcom.com to see what they can do for you.

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